Delivery & Times:-
Personalized gifts are made just for you, so most orders are dispatched to you within 2-3 working days, therefore please allow from first ordering to receiving your gift 4-5 working days.
The Majority of our items are shipped using Royal Mail 1st class delivery and Royal Air Mail Small Packets.
The Majority of our items are shipped using Royal Mail 1st class delivery and Royal Air Mail Small Packets.
Although sometimes we may use a courier for large orders, You will be notified via an email once your order is received. Any items that may take longer to delivery will be notified ASAP, via email.
If your order is for a special occasion or needs to be sent for a certain date please order in plenty of time as we can not be held responsible for delays in postage.
Packaging For Cd Clocks:-
Each Cd Clock Will Be Wrapped In Tissue Paper And Put In A Strong White Box
That Can Be Used As A Gift Box If You Wish!
Then Placed In A Strong Padded Envelope.
Delivery Charges:-
Which Include All Packaging Materials!
Delivery charges for the 1st cd clocks are set at £2.99 each For UK
Europe. £3.19
Eastern Europe, USA, Canada, Australia and Rest Of The World £3.59 each
Discounts For 2 Or More Clocks Ordered At Same Time:
P & P For Additional Cd Clocks Will be Discounted At Checkout. All Clocks Are Individual Packaged Before Putting In Padded Mailing Envelope /Box.
For Bulk Orders Please Email For Delivery Costs.
Delivery For Greetings Cards:-
All Greetings Cards Will Be Sent Securely In A Plain Hard
Backed Envelope So As Not To Get Damaged in Transit.
Your Card Will Be Shipped To You Within 3/4
Working Days Upon Receipt Of Cleared Funds.
Using Royal Mail 1st Class Post. And Always
With Proof Of Posting.
ALL Overseas Sales Will Be Dispatched Via British
Royal Airmail Small Packets.
Prices:-
Each Greetings Card For:-
UK Large Letter Posting Is :- 99p
Europe Small Packets Is :- £1.89
Eastern Europe, USA, Canada, Australia and Rest of The World
Small Packets Is :- £2.57
Post & Packaging Discounts Applied At Checkout For 2 Or more Cards Orderded At The Same Time!
Please Be Aware We Cannot Combine Postage For A Clock And Card As They Are Posted Out In Different Ways.
We Always Obtain Proof Of Postage!
Cancelation:-
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to personalized or customized items made specifically for you. The same applies to perishable goods, audio or video recordings or computer software which has been opened.
Returns:-
Any Personalized Gifts have no intrinsic value once personalized and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalized. We cut and paste the information you supply us in order to fulfill your order. We often contact customers if something doesn't look 'right' but the responsibility does lie with you the customer and not us.
By the very individual nature of personalized products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
All other items except those mentioned above may be returned within 7 days, please email us first so that we can provide you with the correct return address, please state the order number, your name and any other details you feel may be relevant.
Incorrect, Damaged or Non-delivered Items:-
If an order arrives incorrect, damaged or does not arrive at all then please contact us so that we can follow up your enquiry.
We cannot refund the postage cost incurred in returning goods (unless faulty) and we would strongly suggest you consider recorded delivery or at the very least obtain a (FREE) proof of posting as we cannot accept responsibility for goods that we don't receive. Please always inspect your goods as soon as you receive them and notify us as soon as possible, within 3 days if there are any problems.
For damaged or faulty items we will require photographic proof from yourself so that we can investigate further. We will not be able to help until we receive your photos.
Please always contact us first before returning an item so that we can provide you with the correct returns address.
Any queries please contact us at:- sales@ecpgiftware.co.uk
